Frequently Asked Questions
Find quick answers about ordering, accounts, shipping, product information, and support.
Ordering & Accounts
Do I need an account to place an order?
Customers may be able to check out as guests depending on store settings, but creating an account allows you to view order history, manage saved addresses, and check out faster in the future.
How do I create a customer account?
You can create an account by visiting the My Account page. From there, you can register, log in, view previous orders, and manage account details.
Can I change or cancel my order after placing it?
Please contact support as soon as possible after placing your order. If the order has already been processed or shipped, changes or cancellations may not be available.
Shipping & Fulfillment
How long does order processing take?
Processing times may vary depending on order volume and availability. We aim to process orders as quickly and reliably as possible.
How will I know when my order ships?
Once your order has been processed and shipping information is available, you should receive an email update with tracking details when applicable.
What should I do if my package arrives damaged?
Contact support within 48 hours of delivery at support@zarkresearch.com. Please include your order number and clear photos of the damaged item and packaging.
Products & Use
What does “Research Use Only” mean?
Research Use Only means products are intended strictly for research and laboratory use. They are not intended for human consumption, medical use, diagnosis, treatment, or prevention of any disease.
Do you provide product information?
Product pages may include available product details, size options, and general information. Customers should review product pages carefully before ordering.
Are your products intended for human consumption?
No. Products sold by Zark Research are intended strictly for research and laboratory use only and are not for human consumption.
Returns & Support
What is your refund and returns policy?
Due to the nature of our products, all sales are final. Refunds or replacements may only be approved if the wrong product was sent or the product arrived damaged or broken.
How do I request help with an order?
Email support@zarkresearch.com with your order number and a clear description of the issue. If the issue involves damage, please include photos.
How quickly does support respond?
Response times may vary, but we aim to respond to customer inquiries as quickly as possible during normal support hours.
Still have questions?
Contact our support team for help with order questions, account access, shipping updates, or product-related questions.
Contact Support